At IMMI MART, we aim to provide high-quality products directly from verified manufacturers and sellers. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted on our platform.Return EligibilityA return request will be accepted only in the following cases:- The product received is damaged during transit- The product received is defective or not functioning as intended- The product received is incorrect or different from the item orderedThe customer must raise a return request within 48 hours of delivery by contacting our support team along with clear images or videos of the issue.Non-Returnable ProductsThe following products are not eligible for return, unless received in a damaged or defective condition:- Custom-made or made-to-order products- Products manufactured, cut, or prepared as per customer specifications- Size-specific, personalized, or customized items- Bulky or heavy products where reverse pickup is not feasibleThese conditions apply across all product categories listed on IMMI MART.Return Process- All return requests are subject to verification and approval.- Once approved, return pickup will be arranged through our logistics partners wherever serviceable.- In some cases, customers may be required to self-ship the product to the seller’s address.- The product must be returned in its original condition, unused, and with original packaging and accessories.Returns that fail quality inspection may be rejected.Refund Policy- Refunds are initiated only after the returned product passes quality inspection.- For prepaid orders, refunds will be credited to the original mode of payment.- Refunds are processed within 5–7 working days after approval.- Shipping, handling, and logistics charges are non-refundable, unless the return is due to an error by IMMI MART or the seller.Cash on Delivery (COD) Orders- Refunds for COD orders, where applicable, will be processed via bank transfer after verification.- Customers who refuse delivery without valid reason may be restricted from placing future COD orders.Policy MisuseIMMI MART reserves the right to monitor return behavior. Repeated or fraudulent return requests may result in account suspension or restriction.Platform DisclaimerIMMI MART operates as a marketplace platform connecting buyers with independent sellers and manufacturers. Return and refund decisions are made based on seller policies, logistics feasibility, and verification results.Contact InformationFor any return or refund-related assistance, please contact us through the official communication channels mentioned on our website.